Pet end-of-life care is one of the most emotional and important parts of the pet care industry, but behind compassionate service, there must also be trust, professionalism, transparency, and strong operating systems. In this episode of The Business of Pet Care, host Dara Forleo sits down with Mike Harris, Founder, President & CEO of Pet Passages, and Andrea Dunadee-Harris, Vice President of Pet Passages, to discuss how they built a national franchise dedicated to dignified pet funeral and cremation care. Together, they explore how Pet Passages created standards in a sensitive category, what it takes to scale a service business through franchising, how chain of custody and communication protect trust, and what pet owners should understand before they need aftercare services. This conversation offers valuable insight for pet owners, veterinary teams, franchise operators, and pet care business leaders who want to better understand the business, ethics, and operations behind compassionate pet aftercare.
Pet End-of-Life Care: Trust, Transparency & the Business Behind Pet Passages
